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Frequently Asked Questions:
If you have any questions or special
requests, and you can’t find the answer in the following
FAQ’s, please contact us, and we’ll more than happy
to assist you! 323.578.6214
What’s
the difference between Woof Art’s portraits and the
other portrait companies out there?
How are the portraits done?
What’s the difference between the 5
Portrait Styles?
How much does a portrait cost?
How long does it take?
Can I choose the colors?
How can I pay?
How do I order?
How do I redeem my Gift Certificate?
How do I send my photo(s)?
Can I change my photo(s) after I have submitted them to you?
What are the proofs?
Can I have my pet or "human" portrait
printed on t-shirts, mouse pads, greeting cards etc.?
How are the portraits shipped?
What is Woof Art’s cancellation policy?
Who owns the copyright to the artwork? |
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The biggest and most important
difference is Woof Art’s Portraits are done by West
Hollywood Artist Guillermo Borrajo, and not by a regular
graphic designer, at the very best.
Guillermo Borrajo is an established, and very well-known
fine artist; his work have been shown in Galleries in Los
Angeles,Washington DC, New York and his native Buenos Aires.
He also counts with a large celebrity’s
clientele. To learn more view his bio.
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The "Cartoon," Pop
Art" and "Pop
Art Realistic" styles are drawn and painted completely
by hand, and then loaded onto the computer to be transferred
onto fine art canvas (Giclee on canvas).
The "Warhol" and "Masterpiece" styles
are created through a lengthy process that includes restoring
and adjusting the photo, improving the resolution, cleaning
the background, and isolating the subjects. We enhance
the essence of the subject until it becomes artistic, but
still readable; we add and arrange colors until the silkscreen
mood is achieved (in the case of "Warhol").
We will also superimpose and transform the photo until
the
subject matches the old painting look completely (in the
case of the "Masterpiece"). Then the design is
transferred onto fine art canvas (Giclee on canvas).
If you have your own favorite "Masterpiece," you
can send us you pet's photo(s) along with a photo of your
masterpiece to us and we will contact
you with a quote.
Giclees on Canvas are guaranteed to last over 100 years
before any noticeable fading occurs.
All of our Custom Portraits are signed by the Artist
- Artist Grade Water Resistant Canvas
- UV - Protected
- Stretched on Wood Bars
- Wire Hanger Attached
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"Masterpiece": This
aristocratic style incorporates your pet into the Masterpiece
of your choice, maintaining
the feeling of antiqueness and realism, as if they were
both created together, many centuries ago.
"Warhol":
This particular style makes the portrait of your pet, or
loved one, a "classic", a piece
of art that will never be démodé. This style
keeps the likeness of the subject, without loosing the
subtraction and silk-screened feeling, that made Andy Warhol’s works
so unique and distinctive.
"Cartoon": This joyful style incorporates your
pet into any of the Cartoon’s background created
by the artist Guillermo Borrajo, and at the same time captures
his/hers soul on the canvas in a very unique and colorful
way.
"Pop Art": (Up to 5
grades of shadows) This modern style makes a very balanced
piece of art, where
the struggle between capturing the soul and likeness of
the subject is impeccably resolved while maintaining the
amount of detail to a certain level.
"Pop
Art Realistic":
(Unlimited grade of shadows and detail) This sophisticated
style brings to the portrait
a palette with a wide variety of possibilities, allowing
the artist to capture, with no limitations, the essence
of the subject.
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Our Portraits range from $99 to $749, depending on the
style and the size of the Portrait, click here to see the
price list.
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Our turnaround is approximately from
four to six weeks, depending on our current workload; we
take great pride
in making each Portrait unique, and a very special piece
of art. Our goal is to make you say, "wow", or
even better, "woof!" when you see your portrait.
Within approximately two to four weeks,
we’ll e-mail
a set of proofs for your review. Once the proofs are approved
we will get ready to transfer your portrait onto canvas,
or the product of your choice, a process that usually takes
from one to two weeks.
If a portrait is needed sooner, we have Rush
Service available for an additional fee ($65)
For Express Delivery please contact us.
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Of course you can, let us know whether
you like pastel colors or bright colors, or any favorite
color combinations,
background colors, etc. You just have to enter your requests
in the 'comment box' at the beginning of the order form,
and we’ll make sure to meet your expectations. Also
during the check out process you will be asked to provide
us with the name(s) of the portrait(s) that you liked from
our Examples section, to provide us with a clear picture
of your preferences.
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We accept Visa, Master Card, Discover
and American Express, and you can also pay with check or
money
order.
Please be aware
that if you pay with check, there is a clearing process
that may delay the creation of the portrait up to ten days.
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To order on line: Go to the Pet
Portraits or "Human" Portraits
page, and begin by choosing the style that you like, then
select the size and any other options you prefer.
Once you have filled out the simple form and pressed the "Buy
Now" button,
you will be directed to our Secure Encrypted site, where
you will be asked to provide your
payment information. After submitting your order, please
send an email to to us with two or three
photos. You will receive a confirmation e-mail. Or you
have the option of sending your photos by regular mail,
we will scan them and return them to you along with your
portrait. If you are sending your photos by snail mail,
please send them along with the order number to:
Woof Art Gallery
137 N Larchmont Blvd, Suite 413
Los Angeles, CA 90004
To order by e-mail: Please send us an e-mail with
the style that you like, the size, and any other preferences
along with your photo(s) and credit card information. You
will receive an e-mail confirming your order.
To order by regular mail: Send a letter
to the address below with the style that you like, the
size and any other
preferences, along with your photo(s). Please include a
check or money order payable to "Woof Art, Inc." and
we'll contact you when your order arrives:
Woof Art Gallery
137 N Larchmont Blvd, Suite 413
Los Angeles, CA 90004
To order by phone: Just give us a call at 323-578-6214,
and we will be more than happy to set you up!
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If you are the lucky recipient of one
of our Gift Certificates for a specific dollar amount,
please contact us directly
when you are ready to place your order. We will provide
you with a voucher number that you can use during the checkout
process to deduct the amount of your Gift
Certificate from
your order total. You will only be responsible for any
charges, including shipping & handling, in excess of
your Gift Certificate amount. Then when you check out you
can choose to pay any balance due by the payment method
of your choice.
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If you have a digital image: Please send
an email with your name, order
number, and two or three well focused
photos attached. The photos should be saved as tif, png
or jpg (highest quality) files, at the maximum resolution
possible (300 dpi or higher). If you are not familiar with "files" and "resolution," or
some of the other terms mentioned above, do not worry,
just send us the photos in whatever file or resolution
they are; we will take care of them and let you know if
additional photos will be required. You can also give us
a call and ask for assistance at 323-578-6214, we'll be
more than happy to help you!
If you have a real photo: Just snail-mail us your photos
along with your order number to:
Woof Art Gallery
137 N Larchmont Blvd, Suite 413
Los Angeles, CA 90004
They will be returned along with your portrait.
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Can I change my photo(s) after I have submitted them to
you?
Yes you can.
If you want to change the photo(s) that you
already submitted, and we have not yet started to work
on your proof, you may change them at no additional charge.
But if we’ve already started to work on your original
photo(s), and then you submit another photo or photos,
we’ll have to start the design process again,
which will generate an additional charge, depending on
the complexity of the design style of your project.
Please contact us to discuss your changes.
If you decide to change the design style of your portrait,
after we started to work on your original photo(s), the
same policy will hold true.
If we have already transferred your original design onto
canvas, or any of our other products, we unfortunately
cannot grant this request or provide any refunds.
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We’ll provide you with a set of
proofs, exploring different options, in addition to the
one following your
instructions, just to give you a wide variety of possibilities.
In the event you are not thrilled at that point, we will
be more than happy to do an additional set of proofs with
basic changes, such as changing backgrounds, or subject
colors, repositioning images, etc. at no extra cost.
After the second set of proofs is provided, any further
changes that you request will result in fees of $75 per
hour, with a one hour minimum charge, for the extra time
involved. Additional revisions will also delay the completion
of your portrait for up to as many as three weeks.
Our goal is to hear
you saying “I
loved it!”,
and to extend our services to your friends and relatives
as well.
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Yes, if you have done a portrait with
us, we can print your artwork on any of our high quality
products. To learn
more go to: Custom Gifts
What if I haven’t done a portrait
with you before?
Don’t worry, we can create your artwork in any
of our different design styles, and print it on any of
our
high quality products. To learn more go to: Custom Gifts
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Our shipping rates include packaging & handling.
We ship your artwork by USPS, Priority Mail
or FedEx, regular shipping delivery is based on 4 to 8
days.
YOU CAN EXPEDITE YOUR SHIPPING! If you need your
portrait sooner, please call us at 323-578-6214
for Express delivery options and rates. Also you can e-mail
us your preferred shipping method when you place your order,
just type in your request in the comment box, at
the beginning of the order form.
Our portraits come on stretcher bars, and
we package them in boxes with exceptional care, protecting
every part with
corner protectors and bubble wrap.
Transit damage occurs in less than 1% of our shipments.
However, if any product is damaged when you receive it,
please e-mail or call us at 323-578-6214, and with your
cooperation we will replace it at no additional charge
to you.
If you would like your Portrait to be shipped rolled in
a mailing tube, rather than on stretcher bars , please
contact us.
Local clients are very welcome to pick up their art in person, (Please be aware that you
will probably get yourself licked by Boo Boo or Banana).
We are located at:
Woof Art Gallery
137 N Larchmont Blvd, Suite 413
Los Angeles, CA 90004
323-578-6214
By Appointment Only
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If you cancel before we start to work
on your project, you will get 100% of your
money back. If we have already started working on your
portrait,
but have not
yet transferred the artwork onto canvas, or any other of
our products, you will be refunded fifty percent of the
full amount. Unfortunately, if you cancel your order after
we have transferred your artwork onto canvas or any other
product, we will not be able to provide a refund.
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As with all art forms, the artist and/or publisher retains
the copyright and all rights of reproduction to the completed
work. (It is under this same legal premise that we must
require you to supply the written permission to create
from any copyrighted works you may send to us).
Woof Art, Inc. retains all copyrights to created images
and their use in reproduction form, i.e. limited edition
prints, merchandise, and has the right to the distribution
of the reproductions of created images.
Woof Art, Inc. has the right to use created images publicly
for advertising and promotional displays.
Commercial use or reproduction of created images is prohibited
without express permission of Woof Art, Inc. (licensing
fee may apply). Please contact us directly with any commercial
use inquiries.
If you prefer not to have your Artwork shown,
please let us know, and as a courtesy we will refrain
from adding it to our website and marketing materials.
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